Find answers, chat with HaloPay support, or contact us.
Most issues are resolved instantly using the help below.
Most access is granted automatically within seconds. Please check: (1) Your payment was confirmed on-chain, (2) You verified your Telegram account during checkout. If access is still missing, use the chat below.
No. HaloPay links access using your Telegram user ID, not your username. Changing your username does not affect your subscription.
Blockchain confirmations can take a short time. Please wait a few minutes before retrying. Do not send a second payment unless instructed.
Refunds are handled by the channel owner. HaloPay provides the payment infrastructure but does not control refunds.
HaloPay currently supports: Phantom Wallet for v1. Only Solana-based payments (SOL and USDC) are supported.
From your dashboard, click "Add Group" and follow the instructions. HaloPay requires admin permission to manage access automatically.
No. The bot cannot read messages or content. It can only add or remove members based on payment status.
Payments are sent directly to the wallet you configured. HaloPay never holds balances or stores funds.
Yes. You can create monthly, yearly, or lifetime plans for the same group.
Their access is removed automatically after expiry. No manual action is required.
Chat with Halo, our AI support assistant
For high-volume channels, partnerships, and sales inquiries.
business@halopay.xyz⚠️ Security Notice: HaloPay does not ask for private keys or seed phrases. If anyone asks, it is not HaloPay.